Tools and resources for higher education dispute resolution

Research

Understanding unresolved higher education complaints

A PhD study investigating the handling of unresolved student complaints by the Office of the Independent Adjudicator for Higher Education (OIA).

Abstract

Higher education is increasingly shaped by the pressures of marketisation, which positions students as consumers within a competitive educational marketplace. Amidst this shifting landscape, the resolution of student complaints has become a critical issue, raising fundamental questions about fairness, accessibility, and the efficacy of independent adjudication systems.

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Guidelines & Best Practices

Process Checklists

Essential checklists for managing academic disputes and appeals.

Good Practice Framework

Access the OIA's Good Practice Framework - essential guidance for handling complaints and academic appeals in higher education.