A PhD study investigating the handling of unresolved student complaints by the Office of the Independent Adjudicator for Higher Education (OIA).
Higher education is increasingly shaped by the pressures of marketisation, which positions students as consumers within a competitive educational marketplace. Amidst this shifting landscape, the resolution of student complaints has become a critical issue, raising fundamental questions about fairness, accessibility, and the efficacy of independent adjudication systems.
Request full thesisEssential checklists for managing academic disputes and appeals.
Access the OIA's Good Practice Framework - essential guidance for handling complaints and academic appeals in higher education.