Student Navigation Checklist
Navigating Complaints And Appeals
Before submitting your complaint or appeal
- Check your institution's complaints and appeals procedures
- Review all relevant evidence and documentation
- Consider informal resolution options
- Consult your students' union or advisor
- Understand relevant deadlines and timelines
Filing your complaint or appeal
- Complete all required forms accurately
- Include all relevant evidence and documentation
- State your desired outcome clearly
- Keep copies of all submissions
- Submit within specified deadlines
During the resolution process
- Respond promptly to any requests
- Keep detailed records of communications
- Maintain professional communication
- Ask for clarification when needed
- Be aware of next steps and options
After a decision is made
- Review the decision thoroughly
- Understand your further options
- Note any appeal deadlines
- Seek advice if needed
- Consider external review options