Student Navigation Checklist

Navigating Complaints And Appeals

Before submitting your complaint or appeal

  • Check your institution's complaints and appeals procedures
  • Review all relevant evidence and documentation
  • Consider informal resolution options
  • Consult your students' union or advisor
  • Understand relevant deadlines and timelines

Filing your complaint or appeal

  • Complete all required forms accurately
  • Include all relevant evidence and documentation
  • State your desired outcome clearly
  • Keep copies of all submissions
  • Submit within specified deadlines

During the resolution process

  • Respond promptly to any requests
  • Keep detailed records of communications
  • Maintain professional communication
  • Ask for clarification when needed
  • Be aware of next steps and options

After a decision is made

  • Review the decision thoroughly
  • Understand your further options
  • Note any appeal deadlines
  • Seek advice if needed
  • Consider external review options