Ossian Elkington

Higher Education Dispute Resolution Expert

Founder of UniResolutions, an AI-powered student complaint and appeal navigator

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Our Services

HE Complaints & Appeals

Professional consulting services that help universities and colleges effectively handle student complaints and appeals.

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AI Solution

UniResolution

An intuitive webapp leveraging AI to support students through complaints and appeals processes.

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Research

Academic Research

Grounded in a PhD in HE dispute resolution, this work offers evidence-based insights to enhance complaint & appeal processes.

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AI Solution

UniResolution: AI-powered solutions

Our AI-driven system streamlines how students deal with academic complaints and appeals, offering:

  • Simplifies complex procedures by breaking down university and college complaint processes into clear, manageable steps
  • Strengthens claims with insights drawn from institutional policies and procedures
  • Provides actionable guidance to help students resolve issues effectively and confidently
  • Continuous availability for timely, round-the-clock student support
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Research

Understanding unresolved higher education complaints

A PhD study investigating the handling of unresolved student complaints by the Office of the Independent Adjudicator for Higher Education (OIA).

Abstract

Higher education is increasingly shaped by the pressures of marketisation, which positions students as consumers within a competitive educational marketplace. Amidst this shifting landscape, the resolution of student complaints has become a critical issue, raising fundamental questions about fairness, accessibility, and the efficacy of independent adjudication systems...

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Be part of higher education Innovation

Call for Beta Testers

We’re inviting students and case handlers to help shape the development of UniResolution, our cutting-edge AI-driven complaint and appeal management platform.

  • Priority feature requests
  • Preview AI’s impact on complaint management
  • Early adopter benefits
  • Dedicated support
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We're here to help you find the best solutions for your educational institution.

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